FAQ

I ordered on your site but I was wrong. What should I do?

  To change or cancel your order being prepared, just contact us as soon as possible, either by phone 02.33.84.28.28 or by email trading@alphitan.com

How to track my order?

It is possible to check at any time the status of your order by logging into your account.

At each milestone (order confirmation, shipping), an email is sent to you to keep you informed. Once you
order is shipped, we will provide you the tracking number ..

I did not receive an e-mail confirmation of my order?

To verify that your order is confirmed, you can see directly into your account in the "My
commands. "When the command prompt appears, it means that it is taken into account by our team.

You also can contact us by e-mail: trading@alphitan.com

I can not find my password, how do?

At any time you can do it by e-mail your login. To do this click on "My Account" (link in the
top of the site). In the "Sign Me" click on the "Forgot Password". Your password is then sent by
e-mail, you will find in your personal mailbox.